This privacy policy describes how we collect, use, store and share personal information when you visit slate-roof.uk, request slate roof repair quotations or get in touch with us.
The quote-matching service available through slate-roof.uk is operated by Leads Do Work Ltd. In this policy, references to "we", "us" and "our" mean Leads Do Work Ltd.
If you have any questions about this privacy policy, how we handle your personal information or your rights under data protection law, please contact Leads Do Work Ltd using the contact options available at leads.work.
How Our Quote-Matching Service Works
slate-roof.uk helps homeowners, landlords, property purchasers and property managers connect with independent roofing contractors who may be able to provide a quotation for slate roof repair or replacement work.
When you submit a quotation request, we use the information provided to identify contractors who may cover your location and offer the type of roofing service required. We may then pass your enquiry to one or more suitable contractors so they can contact you directly.
Our role is limited to making introductions between customers and independent contractors. We do not normally complete the roofing work, oversee the project or become a party to any agreement for the work. Any contract for repairs or related services will be made directly between you and the contractor you choose.
Personal Information We May Collect
The personal information we collect will depend on how you use the website and what details you decide to provide.
Details submitted with a quotation request
When you ask for slate roof repair quotations, we may collect information including:
- Your full name.
- Your email address.
- Your telephone or mobile number.
- Your postcode and the address of the property.
- The type of property involved.
- Whether you own, rent, manage or intend to purchase the property.
- Information about the roofing problem or repair required.
- The type of inspection, repair or service you need.
- Your preferred timeframe for the work.
- Any photographs or documents you decide to upload.
- Any additional details included in your enquiry.
You should not include sensitive personal information in your enquiry description or uploaded documents unless it is genuinely necessary.
Information collected when you communicate with us
If you contact us by telephone, email, text message, online form or another communication method, we may retain information such as:
- Your name and contact details.
- The date and time you contacted us.
- The contents of your communication.
- Notes created by members of our customer service team.
- Details relating to your enquiry, feedback or complaint.
Telephone calls made to or received from Leads Do Work Ltd may be recorded or monitored for training, service quality, fraud prevention and the resolution of disputes.
Technical information collected automatically
When you access or use the website, we may automatically collect technical and usage information, which may include:
- Your Internet Protocol address.
- The type and version of browser you use.
- Your device type and operating system.
- The pages and sections you view.
- The date, time and duration of your visit.
- The website, advertisement or search result that directed you to us.
- Details about how you interact with the quotation form.
- Cookie identifiers and related technical data.
Information obtained from third parties
We may receive your personal information from another website, social media form, advertising platform, affiliate, publisher or commercial partner where you have asked for slate roof repair quotations or requested contact from a roofing specialist.
If another organisation collects your information before sharing it with us, that organisation should provide you with its own privacy notice explaining how your personal data will be processed.
How We May Use Your Personal Information
We may process your personal information for purposes including:
- Handling your request for slate roof repair quotations.
- Finding contractors who may provide the service you require.
- Matching your enquiry using the work type, property location and contractor availability.
- Passing your enquiry to relevant independent contractors.
- Contacting you to verify, confirm or clarify information in your request.
- Enabling contractors to contact you about a quotation, inspection or property visit.
- Providing customer support and responding to enquiries, concerns or complaints.
- Checking whether contractors have made contact regarding your enquiry.
- Inviting you to provide feedback or review the service or a contractor.
- Detecting and preventing fraud, misuse and unauthorised access.
- Keeping records of enquiries, communications and contractor introductions.
- Developing and improving our websites, forms, matching technology and services.
- Monitoring and measuring the effectiveness of marketing and advertising activity.
- Meeting our legal, accounting, regulatory, tax and reporting responsibilities.
- Bringing, pursuing or defending legal claims.
How the Matching Process Works
Our systems may automatically review information submitted with your enquiry, including the postcode, property type and nature of the roofing work required.
That information may be compared against contractor service areas, chosen trades, availability and account preferences. This allows the system to identify contractors who may be suitable to receive the enquiry.
Automated matching enables us to process enquiries more efficiently. It does not determine whether you are entitled to obtain roofing services, and you remain free to accept, reject or ignore any quotation you receive.
Organisations We May Share Information With
Independent roofing contractors
To operate the quotation-matching service, we may share your enquiry with one or more independent roofing contractors who appear to provide the required service in your area.
The details shared with a contractor may include your:
- Name.
- Telephone or mobile number.
- Email address.
- Property address or postcode.
- Property-related information.
- Description of the roofing issue or repair required.
- Preferred timeframe for the work.
- Uploaded photographs, documents or supporting details.
Contractors may use telephone calls, emails or text messages to contact you about the enquiry, request more information, arrange a property inspection or provide a quotation.
Each contractor that receives your personal information will generally act as a separate and independent data controller. This means that the contractor becomes responsible for how it uses, stores and safeguards your information after receiving it.
If you give additional information directly to a contractor or decide to appoint them, their use of your information will also be subject to their own privacy policy. Any request concerning personal information stored in the contractor's own systems should be made directly to that contractor.
Suppliers and service providers
We may provide personal information to trusted organisations that support the operation of our website and quotation service, including companies that provide:
- Website hosting, server infrastructure and cloud storage.
- Email, telephone and text-message services.
- Customer relationship management platforms.
- Website analytics and performance-monitoring tools.
- Cybersecurity, fraud prevention and technical assistance.
- Customer support and communication systems.
- Backup, recovery and business continuity services.
- Legal, accounting, regulatory and compliance advice.
These service providers may process personal information on our behalf. They must handle that information in accordance with their contractual duties and applicable data protection legislation.
Analytics and advertising platforms
Depending on your cookie preferences and where permitted or required by law, we may share information about your use of the website with analytics and advertising providers. These may include Google, Meta and other services used to analyse website visits and measure advertising performance.
Legal requirements and business transactions
We may disclose personal information in circumstances including:
- Where disclosure is required by legislation, a court, law enforcement agency or regulatory body.
- Where necessary to investigate suspected fraud, security breaches or misuse of the service.
- Where necessary to protect our rights, property, customers, website users or contractors.
- As part of a business sale, merger, reorganisation or transfer involving some or all of our operations.
- Where required to establish, pursue or defend a legal claim.
We Do Not Sell Your Information for Unconnected Marketing
We do not sell, lease or exchange personal information submitted through a slate roof repair quotation request with unrelated businesses for their own marketing purposes unless there is an appropriate lawful basis for doing so.
Lawful Grounds for Processing Personal Information
UK data protection legislation requires us to rely on a lawful basis whenever we process personal information. Depending on the circumstances, we may rely on taking steps at your request, fulfilling a contract, pursuing legitimate interests, obtaining consent or complying with a legal obligation.
Communications About Your Enquiry
After an enquiry has been submitted, Leads Do Work Ltd and contractors who receive the enquiry may contact you to process your request or discuss possible quotations. This contact may take place by telephone, automated call, text message or email.
Marketing Messages
We may sometimes contact you about similar property or home improvement services where you have provided consent or where applicable marketing legislation permits us to do so.
You can opt out of receiving marketing communications by selecting the unsubscribe option in an email, following the instructions provided in a text message or contacting Leads Do Work Ltd through leads.work.
Cookies and Related Technologies
We use cookies and comparable technologies to keep the website functioning, retain user preferences, monitor performance and understand how people interact with the service. These technologies may include essential cookies, preference cookies, analytics cookies and advertising cookies.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably required to fulfil the purpose for which it was collected. When deciding how long to keep information, we also consider our legal, regulatory, tax, accounting, reporting and audit obligations.
Security of Your Personal Information
We use appropriate technical and organisational safeguards intended to protect personal information against accidental loss, misuse, alteration, unauthorised access and unlawful disclosure.
Your Rights Under Data Protection Law
Depending on the circumstances, UK data protection law may give you the right to access your personal information, ask for inaccurate information to be corrected, request deletion or restricted processing, object to certain uses, request data portability, withdraw consent and make a complaint to the Information Commissioner's Office.
To submit a request or exercise any of these rights, please contact Leads Do Work Ltd using the contact options available at leads.work.
Updates to This Privacy Policy
We may revise this privacy policy periodically to reflect changes to our service, business practices or legal responsibilities. The most recent version will always be made available on this page.
Contacting Leads Do Work Ltd
For any privacy-related questions, requests or complaints regarding the use of your personal information, please visit leads.work and use the contact information or communication options shown there.
Last updated: 27 July 2026